Some In-N-Out employees on Reddit say cut-in-half requests for loaded or bunless protein-style burgers can leave them falling apart and messy; each portion also has to be wrapped. Commenters said some customers have asked for messy burgers to be remade.
Reddit commenters said ordinary customizations were fine; their complaints focused on burgers that were difficult to cut without falling apart. The article notes practical reasons for cutting a burger, including smaller portions for children, difficulty eating, sharing, or eating on the road. One worker said they would cut a burger into quarters for an elderly woman who had trouble eating without her teeth.